Who We Are

This Privacy Policy explains how MER SOLUTIONS LTD (“we”, “us”, “our”) collects and uses personal data when you visit our website or contact us about our services.

MER SOLUTIONS LTD
Registered office: 17 Curzon Avenue, Stanmore, HA7 2AH, England
Email: info@mersolutions.co.uk
Phone: +44 7933 569620

We act as the data controller for the personal data we process in connection with our website and services. We are based in the United Kingdom and process personal data in line with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

Personal Data We Collect

Information you provide directly

When you contact us, request a quote, or respond to our online forms (including Facebook or Instagram lead forms), you may provide:

  • Name
  • Phone number
  • Email address
  • Postcode / address area
  • Details about your property and project (e.g., landscaping, hardscaping, site preparation, painting, or other works)
  • Any other information you choose to include in your message

Information we collect automatically

When you visit our website, certain data may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited, dates/times, and time spent on each page
  • General location based on your IP address

This may be collected using cookies and similar technologies.

How We Use Your Personal Data

To respond to enquiries and provide quotes

  • Contacting you after you submit a form
  • Discussing your project, arranging site visits, preparing quotations

To provide and manage our services

  • Planning, scheduling and carrying out works
  • Managing payments, invoices and customer records

To communicate with you

  • Updates about your enquiry or project
  • Customer support and responses to questions

Marketing and promotions

  • Sending information about similar services, offers or updates (where permitted)
  • Running advertising and remarketing campaigns via online platforms

Website improvement and analytics

  • Understanding visitor behaviour
  • Improving website content, services and advertising

Legal and regulatory purposes

  • Keeping records required by law
  • Handling complaints, disputes or legal claims

Legal Bases for Processing

We rely on the following legal bases:

Performance of a contract

Required when you ask for a quote or proceed with work.

Legitimate interests

Such as following up enquiries, improving our website, and running reasonable marketing to interested individuals.

Legal obligation

Compliance with tax, accounting and other regulatory requirements.

Consent

Used for certain types of electronic marketing where required by law. Consent can be withdrawn at any time.

Sharing Your Personal Data

We do not sell your personal data.

We may share your information with trusted third-party service providers, including:

  • Website hosting and maintenance
  • Email and cloud service providers
  • CRM or job-management tools
  • Analytics and advertising platforms (e.g., Meta/Facebook, Google)
  • Professional advisers such as accountants

These parties only process your data under our instructions and must keep it secure.

We may also share data if required by law or to protect our legal rights.

International Transfers

Some service providers may be located outside the UK. When transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses compliant with UK data protection law.

How Long We Keep Your Data

  • Enquiries/leads (not becoming customers): up to 12 months after last contact
  • Customers: up to 6 years for tax, accounting, legal and warranty-related purposes

Data no longer required will be securely deleted or anonymised.

Cookies and Similar Technologies

Our website may use cookies to:

  • Enable core website functions
  • Remember preferences
  • Analyse visitor behaviour
  • Improve ad performance

Where required, we will request your consent for non-essential cookies. Disabling cookies in your browser may affect website functionality.

Your Rights

You have rights under data protection law, including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of data in certain cases
  • Restriction or objection to processing
  • Withdrawal of consent
  • Data portability in applicable cases

To exercise your rights, email: info@mersolutions.co.uk
We may need to verify your identity.

You also have the right to complain to:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Helpline: 0303 123 1113

Security

We take reasonable technical and organisational steps to protect your data. While we work to keep your information safe, no system can guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and include the date it was last updated. Periodic review is recommended.